Dwpbank Chooses USU for IT Service Management Enhancement

USU Software AG announced the implementation of a new IT service management (ITSM) solution at Deutsche WertpapierService Bank AG (dwpbank), a prominent securities services provider in Germany. Serving over 1,000 institutions, dwpbank seeks to optimize its IT processes with the USU solution, aiming for future-proof operations and enhanced service quality. The solution will be delivered as a SaaS through the Deutsche Telekom cloud, ensuring high data protection and security.

Jens Hollender, Head of IT and Operations Governance at dwpbank, highlighted the solution's role in enhancing efficiency and transparency, emphasizing its compliance with regulatory standards. The included Configuration Management Database (CMDB) will support additional ITSM disciplines like change and incident management, with options for integrating knowledge management and IT self-service modules.

USU's Senior Vice President, Achim Rudolph, emphasized the tailored nature of the solution, meeting stringent regulatory requirements in the financial sector and expressing pride in dwpbank's trust in USU's offerings.