Glowing.ai Launches a Groundbreaking Generative AI-First Customer Expansion Platform With Select Globally Admired Luxury Brands

LAS VEGAS, NV / ACCESSWIRE / May 30, 2024 / Glowing, a leading U.S.-based software company, has launched its innovative Generative AI Guest Expansion (GX) platform, tailored for luxury brands. Partnering with Rosewood Hotel Group, the GX platform enhances guest experiences through advanced AI communication features, such as guest messaging, patterns, and bespoke experience management.

Specifically, Glowing's platform has significantly increased Rosewood's operational efficiency and guest communication efficacy, with operational numbers showing over 100% usage rates month-over-month since its deployment. Response times have improved by nearly 20% despite a doubling in communication volume.

The GX platform is built on three pillars: "Copilot" for improved efficiency, "Patterns & Insights" for actionable management data, and "Bespoke Experiences" to tailor guest interactions. This technology promises a new standard in luxury hospitality by combining state-of-the-art AI with customer service excellence.

Jasen Lew, CEO of Glowing, emphasizes the platform's capability to handle international guest interactions seamlessly in any language while maintaining brand communication standards. Rosewood Hotel Group's CIO, Taywin Khampasri, highlights the increased customization and efficiency gains achieved through the platform’s deployment.

Following its success, Glowing's GX platform will be introduced in other Rosewood properties starting this summer. Luxury brands interested in this GenAI solution are invited to schedule a product demonstration with Glowing.