Quadient Modernizes Customer Experience with AI

Quadient, a global automation company, is enhancing Quadient Inspire, its customer communications management solution, with new artificial intelligence capabilities. These innovations aim to optimize customer interactions across personalized omnichannel channels. The new features include real-time sentiment analysis, machine translation, and personal information detection. These advancements reduce content creation time by 50% while doubling communications production without requiring additional staff.

Quadient's new Inspire also offers cloud deployment options, enhancing its flexibility with the AnyPrem promise. By integrating more than 300 enhancements, such as support for InDesign and Quark formats and a PDF accessibility module, Quadient addresses compliance and collaboration needs. The company affirms its ambition to lead in the field of intelligent and personalized customer communications management.