Tata Communications Unveils Voice AI Platform for BFSI Sector

Tata Communications has introduced an innovative Voice AI platform designed to revolutionize customer engagement within the BFSI sector. This pioneering speech-to-speech solution supports over 40 global and Indian languages, promising scalable, personalized interactions with sub-500 milliseconds latency. The platform is powered by Agentic AI and Tata Communications AI Cloud, enhancing security and scalability.

The new system facilitates real-time transcription, adaptive dialogues, and sentiment analytics, ensuring seamless, context-aware interactions across voice, chat, and apps. Key features include real-time language translation, multi-agent orchestration, and integration with existing fintech APIs, streamlining customer journeys from initiation to resolution.

According to A.S. Lakshminarayanan, MD and CEO of Tata Communications, the platform transcends traditional tools by embedding integrated intelligence into customer interactions, offering not just pilots but real-world applications designed for speed, scale, and reliability.