USU Listed in Gartner® Market Guide for Customer Service Knowledge Management Systems

USU Software AG is listed as a Representative Vendor in Gartner's newest "Market Guide for Customer Service Knowledge Management Systems." This guide serves as a comprehensive resource for professionals in procurement and supplier management.

The report emphasizes the crucial role of knowledge management systems. By 2025, projects involving generative AI without integration to modern knowledge systems will likely fail in customer experience and cost-reduction goals. Gartner categorizes CS-KMS functionalities into end-user engagement, curation and contextualization, and knowledge life cycle management.

USU’s solutions cover all these functionalities, enhancing automation capabilities through generative AI. The report also highlights the growing interest in advanced systems for better service optimization and ROI from AI investments. USU’s CTO, Harald Huber, underscores this trend, noting that AI will revolutionize customer service operations.