Vaudoise Assurances rewarded for the excellence of its customer service

On November 28, 2024, Vaudoise Assurances was honored with the Swiss Customer Service Excellence 2025 label. This prestigious label, awarded during the Relacs Contact Day, highlights Vaudoise's commitment to customer satisfaction and its ability to offer quality service. This label is awarded to companies whose Contact Center particularly stands out for the quality of its customer service.

The assessment conducted by the altamedia company covered 300 interactions, evaluating criteria such as presentation and active listening. The overall score for phone calls was 94.3/100 and 93.8/100 for emails. These results reflect the commitment of the teams to offer exceptional service.

Jasmine Longhi, Head of Department, emphasizes the importance of teamwork and the desire to exceed customer expectations. Vaudoise Assurances will continue to invest in training and process improvement.