News
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PRESS RELEASE
Bucher + Suter and Upstream Works Announce Partnership to Expand Omnichannel Options for Bucher + Suter Private Cloud Contact Center Customers
Bucher + Suter partners with Upstream Works to enhance omnichannel solutions for private cloud clients, offering expanded engagement options beyond Cisco ECE platform -
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PRESS RELEASE
Upstream Works Announces AgentNow Solution for Instant Customer Service On Demand
Upstream Works introduces AgentNow, offering on-demand customer service with personalized, real-time interactions via chat and video for improved customer experience and support. Organizations can tap into contact center agents efficiently through popular communication channels -
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PRESS RELEASE
Upstream Works Announces Omni AI Hub, Expediting AI for On-Premise, Cloud, and Hybrid Contact Centers
Upstream Works announces Omni AI Hub, offering standardized AI capabilities for contact centers to enhance customer experience and improve efficiency. The flexible solution powers virtual customer self-service and agent assistance, driving exceptional CX
