Bucher + Suter Partners with Upstream Works to Enhance Omnichannel Solutions

Bucher + Suter, recognized for its contact center solutions, has joined forces with Upstream Works to broaden its service offerings. This partnership aims to integrate Upstream Works' omnichannel and AI capabilities into Bucher + Suter's private cloud, enhancing customer engagement options that surpass the current Cisco ECE platform.

The collaboration focuses on providing seamless, personalized interactions across various industries, including banking and healthcare. By leveraging Upstream Works' technology, Bucher + Suter's clients will access unified communication across multiple channels, including voice and social media, along with AI-driven solutions for customer support and experience enhancements.

Bucher + Suter sees this partnership as a commitment to delivering secure, top-tier solutions. Upstream Works' involvement is expected to support customers in transforming their service operations with channel integration and AI-powered assistance.